If you can't find what you are looking for, email us cakes@sweetlaurel.com !
What are the hours for the Cake Shop?
Our shop is open 9am-5pm, 7 days a week. The most up to date information on limited holiday hours and closures will be on our instagram.
Do you ship nationwide?
YES! You can order Sweet Laurel straight to your door through our website.
Do you ship internationally?
At this time we only offer international shipping on our cookbooks but hoping to expand our international offerings soon!
Shipping Rates
Shipping rates shown are directly from the carrier and we do not have control over shipping rates. We are constantly trying to lower shipping costs for our customers
During the hot summer months, our chocolate bars and chips will no longer be available for ground shipping and all of our perishable items are only available for overnight shipping.
Please note that if you selected Free Ground Shipping, delivery date cannot be guaranteed. If you need your items on a specific date, we recommend you choose 2 or 3 day shipping.
Shipping Dates
Cakes, baked goods and cookie dough can be delivered Wednesday-Friday via next day or two day air. Pantry items can be shipped ground. Shipping orders are delivered via FedEx/UPS/USPS. We do not deliver on Saturday. We do our best to ensure your treats arrive on time but sometimes it’s out of our control!
Why are only some items available for shipping?
Due to our commitment to freshness and integrity of our products, we only ship some of our items. We are constantly working to provide more products nationwide.
Does Sweet Laurel deliver?
Yes! You can schedule a delivery in the Los Angeles area through our website. Orders will be delivered between 7am and 3pm at a cost of $40. We also have partnerships with Doordash, UberEats, Grubhub and Postmates in Los Angeles and Locale in Southern California. You can also place an order on www.sweetlaurel.com and opt to pick it up at our cake shop (15279 Sunset Blvd., Los Angeles, CA 90272) between 9am and 5pm 7 days a week.
- If you need a specific delivery window, please reach out to cakes@sweetlaurel.com and we will see what we can do!
Do you accept corporate or bulk orders?
Yes! Please reach out to cakes@sweetlaurel.com for more information. Please include details about your event including size and date!
How to I change or cancel my subscription?
If you want to edit/cancel your subsciption, change payment method, update your address or see order history, you can do so in the subscription portal.
Please reach out to cakes@sweetlaurel if you have any additional questions.
What is your cancellation policy?
No refunds 24 hours or less prior to date for local delivery and store pick up. No refunds less than 36 hours prior to delivery date for nationally shipped orders.
Local Los Angeles Delivery Policy
One delivery attempt will be made between 7am-3pm. If you would like to request a specific drop off time, please email cakes@sweetlaurel.com and we will do our best to accomodate.
If there is no answer at the door, we will try to call the phone number listed on the order. If no answer, we will wait 5 minutes for a call back. Locations where it is safe to leave the delivery we will leave with an ice pack. If there is a gate or something that prohibits us from leaving the items at the door, we will bring them to our Cake Shop for pick up there within 2 days.
How do I store/serve my cake?
Cakes should be stored in the fridge before serving. All cakes can be stored in the refrigerator up to 3 days and 3 months in the freezer if fully covered and in an airtight container. If you have any questions about storing your cake properly please reach out to cakes@sweetlaurel.com.
Note: if you are storing the Vanilla Coconut Jam Cake or Lemon Coconut Cake you might see some oxidation (off white color) in the coconut whip but will still taste great.
Do your products contain any allergens such as tree nuts?
Ingredients are listed on every product page. Many of our items are nut-free but they are made in a facility where nuts are used. A lot of our products contain almond and/or coconut but please check the specific items ingredient list before purchasing. Many of our products include eggs as well.
Which sweeteners are used in Sweet Laurel Products?
We pride ourselves on using limited ingredients and our sweetness comes from maple syrup, monk fruit or coconut sugar. Our keto products are made with a monk fruit/erythritol blend.
Can we add cake writing or other decorations?
Our cakes are known for their signature floral decor, which you can add to your cake order for locally delivered or in-store pick up cakes! We do not do cake writing but can add a hand-written note with your cake order. Simply add the customization to the ‘notes’ section at check out.
Floral decor is $15 per cake.
Why can I not ship chocolate bars and chocolate chips?
During the hot summer months we strict shipping of chocolate items to precent melting during transit.
How do I get Sweet Laurel in my store or place a bulk order?
Please reach out to our wholesale team wholesale@sweetlaurel.com. You can also order our products on Faire and Mable.
Does Sweet Laurel offer gift cards?
We have two types of gift cards, one to use in-store at our Cake Shop and one for our online shop.
Does Sweet Laurel donate product?
Community is the center of Sweet Laurel Bakery. We donate weekly to organizations in Los Angeles like Saint Joseph’s Center and Meals on Wheels and love to be part of events in our community. If you have a donation inquiry, please reach out to us at cakes@sweetlaurel.com
What should I do if there was an issue with my order?
If there is an issue with your order, please email all the information and pictures to cakes@sweetlaurel.com ASAP.
Weddings and Events
We would love to be part of your special day! Please reach out to cakes@sweetlaurel.com to learn more about our cake tastings and wedding cakes.
December Holiday Order Cutoffs
Christmas:
For nationwide shipping delivery in time for Christmas, please order by December 19th
For local delivery on December 23rd, please order by December 20th. For local pick up on December 24th, please order by December 21st.
NYE:
For nationwide shipping delivery in time for NYE please order by December 26th
For local delivery on December 30th, please order by December 27th. For local pick up on December 31st, please order by December 28th.
Order cutoff time is 3pm PST for all orders.
Cake Shop Hours
December 24th: 9am-2pm
December 25th: CLOSED
December 31st: 9am-2pm
January 1st: 11am-5pm
Holiday Shipping
Please note we do our best to work with our shipping carriers (UPS, USPS and FedEx) to get orders out to you as seamlessly as possible. Due to high shipping volumes over the holidays there can be delays within the shipping carriers. We recommend you order early and use Route shipping insurance. m